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Student Complaint Resolution

In keeping with the U.S. Department of Education’s Higher Education Act, USF offers the following procedures for students to address the following concerns:

  • Alleged violation of State consumer protection laws that include, but are not limited to, fraud and false advertising;
  • Alleged violations of State laws or rules relating to the licensure of postsecondary institutions;
  • Complaints relating to the quality of education or other State or accreditation requirements.

Filing Complaints at USF

We welcome input from students and strive to improve all services. Should a problem arise, students are encouraged to resolve the issue with the appropriate faculty, staff, director, department chair, or dean in an informal manner unless a formal university policy or procedure exists.

USF Formal Policies

If the informal communication does not adequately address a student’s concerns, the student may contact the following Vice Presidents:

The vice president will review the concern with the appropriate area and will either respond personally to the student or will direct appropriate personnel to do so within 10 days of receipt of a written complaint.

Note: Due to federal regulations, the university generally corresponds with students, not parents or guardians.

Filing Discrimination, Harassment or Sexual Misconduct/Violence Complaints at USF

Students who believe they have been subjected to discrimination, harassment, or sexual misconduct/violence on or off campus may file the complaint with the University Title IX Coordinator.

Contact the coordinator via:

  • Email: dsoller@sf.edu
  • Phone: 260-399-7700, ext. 6745
  • In person: Trinity Hall room 135

Additional information is available in the USF Student Handbook.

Filing Complaints Outside of USF

If a complaint has not been properly addressed within the University of Saint Francis, it may be filed with other organizations at the national, state, or regional levels.

National

For information on filing a civil rights violation or discrimination complaint, visit the U.S. Department of Education’s Office for Civil Rights.

State of Indiana

University of Saint Francis is authorized by name in statute as an approved institution of higher education in the State of Indiana. USF students and prospective students with complaints may contact the Indiana Commission for Higher Education or visit their website for information regarding the complaint resolution process available from the Indiana Commission for Higher Education.

Other States

USF students and prospective students who attend classes online and reside in SARA States may file a complaint with the Indiana Commission for Higher Education. Students residing in states not participating in SARA may contact their state of residence for information about complaint resolution processes.

Institutional and Academic Program Accreditors

USF is accredited by the Higher Learning Commission (HLC). To file a complaint regarding academics at USF, contact HLC or visit their website.

To file complaints regarding specific academic programs at USF, contact the accrediting agencies: