Student Complaint Resolution

The U.S. Department of Education has amended the Higher Education Act (HEA) authorizing the “Program Integrity Rule.” This amendment provides, among other things, regulations associated with the federal student financial aid program which require colleges or universities that are authorized to offer postsecondary education in one or more states to ensure access to a complaint process (see 34 CFR 668.43(b)) that will permit student consumers to address the following:

  1. Alleged violation of State consumer protection laws that include, but are not limited to, fraud and false advertising;
  2. Alleged violations of State laws or rules relating to the licensure of postsecondary institutions; and
  3. Complaints relating to the quality of education or other State or accreditation requirements.

Filing Complaints at University of Saint Francis

The university and its staff strive to improve student services; we welcome input from students. All students are encouraged to resolve concerns or complaints directly with the appropriate faculty, staff, department chairs or deans in an informal manner unless a formal university policy or procedure exists (see formal policies Financial Aid Appeal Procedure; Grade Appeal Policy and Procedure; Request for Review of Academic Policy; Appeal Review Procedures). If the informal communication does not adequately address a student’s concerns, the student may contact the Vice President for Academic Affairs for academic concerns and the Vice President for Student Affairs for all other complaints or concerns.

The Vice President will review the situation with the appropriate area and will either respond personally to the complaint or will direct the appropriate member of the institution to do so within 10 days of receipt of the written complaint.

Please note: Due to federal regulations the university generally only corresponds with students, not parents or guardians.

Filing Discrimination, Harassment or Sexual Misconduct/Violence Complaints at University of Saint Francis

Students who believe they have been subjected to discrimination, harassment or sexual misconduct/violence on or off campus may file the complaint with the University Title IX Coordinator.  The coordinator can be contacted by phone at 260.399.8100 or in person at Trinity Hall room 135.  Additional information is available in the USF Student Handbook.

Filing Complaints Outside of University of Saint Francis

If a complaint has not been properly addressed within University of Saint Francis, it may be filed with other organizations at the national, state, or regional levels.

National

State of Indiana

  • University of Saint Francis is authorized by name in statute as an approved institution of higher education in the State of Indiana.
  • University of Saint Francis students and prospective students with complaints may contact the Indiana Commission for Higher Education or visit their website for information regarding the complaint resolution process available from the Indiana Commission for Higher Education.

Other States

Institutional and Academic Program Accreditors

  • University of Saint Francis is regionally accredited by the Higher Learning Commission (HLC). Contact HLC or visit their website for information on filing a complaint in regard to academics at University of Saint Francis.
  • Business and accounting programs are accredited by the Accreditation Council for Business Schools and Programs (ACBSP). Contact ACBSP or visit their website for information on filing a complaint in regard to business and accounting programs at University of Saint Francis.
  • Creative arts programs are accredited by the National Association of Schools of Art and Design (NASAD). Contact NASAD or visit their website for information on filing a complaint in regard to creative arts programs at University of Saint Francis.
  • The Associate of Science in Nursing program is accredited by the Accreditation Commission for Education in Nursing (ACEN). Contact ACEN or visit their website for information on filing a complaint in regard to the associate of science in nursing program at University of Saint Francis.
  • The Bachelor of Science in Nursing and Master of Science in Nursing programs are accredited by the Collegiate Commission on Nursing Education (CCNE). Contact CCNE or visit their website for information on filing a complaint in regard to BSN or MSN programs at University of Saint Francis.
  • The Doctor of Nursing Practice, Certified Nurse Anesthesia (BSN-DNP) program is accredited by the Council on Accreditation of Nurse Anesthesia Educational Programs (COA).  Contact COA or visit their website for information on filing a complaint in regard to the certified nurse anesthesia program at University of Saint Francis.
  • The physician assistant program is accredited by the Accreditation Review Commission on Education for the Physician Assistant (ARC-PA). Contact ARC-PA or visit their website for information on filing a complaint in regard to the physician assistant program at University of Saint Francis.
  • The physical therapist assistant program is accredited by the Commission on Accreditation in Physical Therapy Education (CAPTE). Contact CAPTE or visit their website for information on filing a complaint in regard to the physical therapist assistant program at University of Saint Francis.
  • The surgical technology program is accredited by the Commission on Accreditation of Allied Health Education Programs in collaboration with the Accreditation Review Council on Education in Surgical Technology and Surgical Assisting (ARCSTSA). Contact ARCSTSA or visit their website for information on filing a complaint in regard to the surgical technology program at University of Saint Francis.
  • The radiologic technology program is accredited by the Joint Review Committee on Education in Radiologic Technology (JRCERT). Contact JRCERT or visit their website for information on filing a complaint in regard to the radiologic technology program at University of Saint Francis.
  • Teacher education programs are accredited by the Council for the Accreditation of Educator Preparation (CAEP). Contact CAEP or visit their website for information on filing a complaint in regard to teacher education or school counseling programs at University of Saint Francis.
  • The social work program is accredited by the Council on Social Work Education (CSWE). Contact CSWE or visit their website for information on filing a complaint in regard to the social work program at University of Saint Francis.
  • The nutrition program is accredited by the Accreditation Council for Education in Nutrition and Dietetics (ACEND).  Contact ACEND or visit their website for information on filing a complaint in regard to the nutrition program at University of Saint Francis.
  • The medical laboratory technology program is accredited by the National Accrediting Agency for Clinical Laboratory Sciences (NAACLS).  Contact NAACLS or visit their website for information on filing a complaint in regard to the medical laboratory technology program at University of Saint Francis.